Sistem Informasi Pengukuran Tingkat Kepuasan Mahasiswa Politeknik Negeri Bali

  • I Wayan Suasnawa Politeknik Negeri Bali
  • I Nyoman Eddy Indrayana Politeknik Negeri Bali


The quality of the education system is fundamental to higher education institutions. One of
the variables that can show the quality of service is by measuring the ability of the
institution to meet customer expectations. This study aims to create an information system
to measure the level of students satisfaction in Politeknik Negeri Bali. The measurement of
students satisfaction level using servqual method includes several aspects, namely
tangibles, reliability, responsiveness, assurance, and empathy. These five aspects are
implemented in the form of questionnaires with a number of questions measured by the
Likert scale.The development of this information system using UML an object oriented
program design modeling. The researcher implements this web-based information system
using Codeigniter framework and MySQL database. System testing uses the black-box
method to check the functionalities of the system. The results indicates that the application
has been able to run in accordance with the design.

How to Cite
SUASNAWA, I Wayan; INDRAYANA, I Nyoman Eddy. Sistem Informasi Pengukuran Tingkat Kepuasan Mahasiswa Politeknik Negeri Bali. Prosiding Sentrinov (Seminar Nasional Terapan Riset Inovatif), [S.l.], v. 3, n. 1, p. TI226-TI235, nov. 2017. ISSN 2477-2097. Available at: <>. Date accessed: 01 oct. 2022.